Privacy Policy

This Privacy Policy explains how Route Enchantée collects, uses, and protects your information when you use our online platform and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information necessary to provide our road trip planning and related services. This information falls into several categories:

Information You Provide Directly:

This includes information you give us when you register for an account, book services, request assistance, contact us, or otherwise interact with our site. This may include, for example, your name, postal address (if provided for service delivery or billing), travel preferences, vehicle preferences, accommodation needs, payment details, and details necessary for arranging services like vehicle rental, accommodation, roadside assistance, customized tours, local guide recommendations, or travel insurance.

Information Collected Automatically:

When you use our site or service, we may automatically collect certain information about your device and usage. This can include your IP address, browser type and version, operating system, pages viewed, time spent on pages, referring URL, and other diagnostic data. This information helps us understand how our service is used and improve its functionality.

Information from Other Sources:

We may receive information about you from third-party partners who provide services on our behalf, such as booking partners, payment processors, or marketing partners, where you have provided consent or where permitted by law.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services:

To Provide Services:

We use your information to process your requests, plan itineraries, coordinate vehicle rentals, book accommodation, arrange roadside assistance packages, design customized tours, facilitate local guide recommendations, and coordinate travel insurance.

To Manage Your Account:

If you create an account, we use your information to manage your account, process transactions, and provide customer support.

To Communicate with You:

We use your information to send you service updates, booking confirmations, important notices, and respond to your inquiries.

For Service Improvement:

We analyze usage data and feedback to understand how our service is used and to identify areas for improvement, develop new features, and enhance user experience.

For Security and Fraud Prevention:

We use information to detect and prevent fraudulent or unauthorized activities, and to ensure the security of our platform and users.

For Legal Compliance:

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

With Your Consent:

For any purpose for which you have provided us with specific consent.

How We Share Your Information

We may share your information with third parties only for specific purposes related to providing our services or as required by law:

Service Providers:

We share necessary information with third-party vendors and partners who perform services on our behalf, such as hotels, vehicle rental companies, roadside assistance providers, local guides, insurance companies, and payment processors. These parties are obligated to protect your information and use it only for the purposes for which it was shared.

Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers:

If Route Enchantée is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

With Your Consent:

We may share your information with third parties when we have your explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the physical address provided below.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy (Note: This will be displayed on the actual site, not in the text output). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at: